Privacy policy

At Hunter Gather, we are committed to respecting and protecting your privacy.

This Privacy Policy outlines how we collect, use, store and disclose your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

We recommend reviewing this policy periodically, as we may update it from time to time to reflect changing legal standards or business operations.

What personal information do we collect?

Personal information is information or an opinion about an individual who is reasonably identifiable. Depending on how you interact with us, we may collect:

• Contact & Identity Information: Your name, email address, phone number, residential address and date of birth.
• Verification & Financial Data: Photo identification (driver's licence or passport for contract execution and identity verification), financial credentials, purchasing budget parameters and loan pre-approval status.
• Property Search Parameters: Search criteria, target suburbs, household preferences and transaction history.
• Digital & Technical Data: Your IP address, device type, browser information, site interaction data and pages visited on our website.
• Sensitive Information: We do not generally collect sensitive information (such as health or religious data) unless strictly required to facilitate a transaction or provided voluntarily. Any sensitive data collected is handled strictly under the Privacy Act.

How we collect your information

We collect personal information directly from you, or via authorised third parties, when you:

• Submit an enquiry or schedule a discovery call through our website.
• Enter into a buyer's advocacy, vendor advocacy or advisory agreement with us.
• Communicate with us via phone, email, messaging services or face-to-face consultations.
• Complete onboarding documentation, buyer briefs or financial qualification forms.
• Interact with our digital channels, social media pages, or online advertisements.
• Apply for employment or a contractor position with our team.

Why we collect, use, and disclose information

We collect, hold, use, and disclose your personal information for the following purposes:

• To deliver our core property advisory, buyer representation, and vendor advocacy services.
• To verify your identity and satisfy anti-money laundering (AML) and legal contracting requirements.
• To communicate property opportunities, off-market listings and market insights relevant to your brief.
• To coordinate with professional third parties involved in your transaction (e.g., solicitors, building and pest inspectors, town planners and mortgage brokers) with your authorisation.
• To operate, optimise and measure our website performance, marketing campaigns and user experience.
• To comply with our legal, regulatory and reporting obligations.

Cookies, pixels and conversion APIs

Our website uses cookies and advanced tracking technologies, including conversion application programming interfaces (APIs) provided by platforms such as Google and Meta (Facebook). We may share hashed contact information (such as your email or phone number) with these advertising platforms to measure ad performance and deliver relevant advertising. These platforms handle this data under their own privacy policies. You can manage or disable cookie preferences directly through your web browser or platform privacy settings.

Disclosure of personal information

We do not sell your personal data. We may disclose your personal information to:

• Our internal team, employees and related corporate entities.
• Trusted third-party service providers who assist in operating our business (e.g., CRM systems, cloud storage providers and administrative tools).
• Authorised professional advisers (solicitors, conveyancers, financiers, and building consultants) acting on your behalf during a transaction.
• Regulatory bodies, law enforcement agencies or government departments where required or permitted by Australian law.
• A prospective buyer in the event that our business assets or operations are acquired as a going concern.

Overseas data disclosures

Some of our cloud infrastructure, data backup systems and software providers store data overseas, including in the United States. We require these providers to protect your information through contractual data protection obligations and, where applicable, their compliance with recognised international privacy frameworks.

Data security and storage

We hold personal information in both secure electronic systems and encrypted cloud environments. We implement physical, administrative and technical safeguards to protect your information against loss, misuse, unauthorised access, modification, or disclosure.

While we take rigorous measures to secure your data, no internet-based transmission can be guaranteed as 100% secure. You acknowledge that you provide personal information at your own risk when transmitting data online.

Data retention

We retain your personal information for as long as necessary to provide our services, maintain our business records and meet our legal, regulatory and taxation obligations. Where information is no longer required for these purposes, we take reasonable steps to securely destroy or de-identify it.

Data breach response

In the event of a data breach that is likely to result in serious harm, we will assess the situation in line with our obligations under the Notifiable Data Breaches scheme, and where required, notify affected individuals and the Office of the Australian Information Commissioner (OAIC) as soon as practicable.

Your rights: access, correction, and deletion

• Access & Correction: You have the right to request access to the personal information we hold about you or request corrections if you believe the data is inaccurate or out of date.
• Data Erasure: You may request that we delete your personal information from our active databases, subject to any legal or record-keeping requirements under Queensland real estate legislation.
• Marketing Opt-Out: You may opt out of promotional communications at any time by clicking the "unsubscribe" link in any marketing email/SMS or by contacting us directly.

To submit an access, correction or deletion request, please contact our Privacy Officer in writing. Email - hello@huntergather.com.au

Third-party links

Our website may contain links to external sites (such as real estate portals, council planning databases, or property tools). We do not control and are not responsible for the privacy practices or content of third-party websites. We encourage you to review their respective privacy policies before providing personal information.

Contact us or make a complaint

If you have questions about this policy, wish to update your preferences, or believe we have breached the Privacy Act, please reach out to us:

Privacy Officer: Hunter Gather Property Pty Ltd
Address: 170 Riding Rd, Balmoral QLD 4171
Phone: 1800 HUNTHQ (1800 486 847)
Email: hello@huntergather.com.au

We will acknowledge and investigate any complaint within a reasonable timeframe. If you remain dissatisfied with our response, you may escalate your complaint to the Office of the Australian Information Commissioner (OAIC).

Last updated Thursday 8 October 2026.